3xx3 FAQ – Answers to All Your Questions
All in One Place

KYC verification is mandatory for withdrawals. Simply upload a photo of your National ID or passport, and verification is usually completed within 24 hours. It's best to complete KYC right after registration to avoid any delays later.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number and you'll receive an OTP. Use that OTP to set a new password. The whole process takes just 2–3 minutes.

No. Only one account can be created per mobile number or ID. If multiple accounts are found, they will be suspended and the balances may be forfeited.

Yes, you can update your mobile number from your account settings. You'll need to verify via OTP sent to your current number. If you no longer have access to your old number, please contact our support team.

3xx3 accepts deposits via bKash, Nagad, Rocket, and direct bank transfer. All methods are instant — your balance is typically updated within 30 seconds.

The minimum deposit is ৳500 and the maximum per transaction is ৳1,00,000. The daily deposit limit is ৳5,00,000. Higher limits apply for VIP members.

Withdrawals are typically processed within 15 minutes to 3 hours of submitting a request. VIP members receive priority processing for faster turnaround. Bank transfers may take 1–2 business days.

Please wait 5–10 minutes first. If the funds still haven't arrived, email support@3xx3.im with your transaction ID. Our team will investigate and resolve the issue promptly.

3xx3 does not charge any withdrawal fees. However, your payment provider (bKash, Nagad, etc.) may apply their own transaction charges. Please refer to the respective payment service's terms for details.

After completing registration, your welcome bonus will be automatically credited to your account on your first deposit. Visit the promotions page for bonus amounts and terms. No code is required to claim the bonus.

The wagering requirement refers to how many times you need to bet your bonus before you can withdraw it. For example, a 10x wagering requirement on a ৳1,000 bonus means you must place a total of ৳10,000 in bets. Requirements vary by offer — check the promotions page for full details.

When someone registers using your referral link or code and makes their first deposit, you earn a referral bonus. You can find your referral code in your profile settings — the more you refer, the more you earn.

Every bonus has an expiry period, typically 7–30 days. If the wagering requirement is not met within that time, the bonus will be automatically cancelled. Make sure to use your bonus promptly after it is credited.

3xx3 offers betting on 30+ sports, including cricket, football, tennis, badminton, basketball, and kabaddi. Live betting is available for all major tournaments, including the IPL, BPL, and World Cup.

In live betting, odds update in real time as the match progresses. You can place a bet at any point during the game, and winnings are credited to your balance instantly. Visit the Live Bet page to see all ongoing matches.

Once a bet is confirmed, it generally cannot be cancelled. However, if an event is cancelled or postponed, your stake will be refunded. Check the bet page for full terms and conditions.

The minimum bet amount is ৳100. Maximum bet limits vary by event and market. VIP members are eligible for higher bet limits.

After logging in, go to the casino section. You'll find hundreds of games including Live Casino, slots, and table games. Most games offer a free demo mode so you can try before playing with real money.

The 3xx3 app is available directly from our download page. Download the Android APK file and install it on your device. iOS users can use the web app. Visit the Download page for full instructions.

To install the APK on Android, go to Settings > Security and enable "Unknown Sources" or "Install Unknown Apps". Then tap the downloaded APK file to install. If you run into any issues, please contact support.

When a new update is available, you'll get an automatic notification when you open the app. Alternatively, go to the download page and install the latest version. You don't need to uninstall the existing app — it will simply be overwritten.

Check your internet connection. Clear your browser cache and cookies, then try again. If you have a VPN enabled, turn it off. If the problem persists, contact us at support@3xx3.im.

Yes, 3xx3 uses 256-bit SSL encryption to keep all your data secure. Your personal information is never shared with third parties. Visit our Privacy Policy page to learn more.

Change your password immediately and notify us at support@3xx3.im. We will lock your account and launch an investigation. If you notice any suspicious transactions, please report those as well.

3xx3 will never ask for your password or OTP by phone or message. Always log in through the 3xx3.im domain only — do not use any other links. Be cautious of anyone offering bonuses or prizes to obtain your details.

Yes, as part of our responsible gaming commitment, you can temporarily or permanently close your account at any time. Use the Self-Exclusion option in your account settings.